A support worker offers a woman a cup of tea.

What is a Support Worker?

A support worker assists individuals with their daily living activities, providing both physical and emotional support. They help people maintain their independence and improve their quality of life. Support workers often aid with personal care, household tasks, and social activities. Their role can also involve teaching life skills and supporting individuals in achieving their personal goals.

A support worker helps an elderly woman with her nighttime routine.

Support Worker Responsibilities

Support workers have a range of responsibilities that contribute to the wellbeing and independence of those they support. Here are some primary duties:

  • Personal Care: Assisting with bathing, dressing, and grooming.
  • Medication Management: Ensuring the people we support take their medication as prescribed.
  • Meal Preparation: Preparing nutritious meals and assisting with feeding if needed.
  • Household Tasks: Performing light housekeeping duties such as cleaning and laundry.
  • Companionship: Providing emotional support and engaging in social activities.
  • Community Participation: Assisting the people we support to attend appointments or social events.
  • Documentation: Keeping accurate records of the health and wellbeing of the people we support.
A support worker helps an elderly woman to go for a walk.

Support Worker Role Types

There are several types of support worker roles available, each with its unique focus:

Residential Support Workers: Provide care in a residential setting, assisting multiple people that Geneva supports with daily tasks and activities.

Community Support Workers: Work within the community, supporting those we support in their homes and helping them stay connected with community activities.

Personal Care Assistants: Focus on personal care tasks, often working one-on-one with clients to provide dedicated support.

While no two days are the same, a typical day for a support worker in New Zealand might include:

  • Morning personal care routines
  • Preparing breakfast and assisting with medications
  • Accompanying those we support to appointments
  • Engaging in afternoon activities or social outings
  • Preparing and serving dinner
  • Evening routines and documentation
A support worker prepares a meal for an elderly man.

Requirements to Become a Support Worker

Anyone can become a Support Worker. However, there are some skills and attributes that are certainly great to have:

Qualifications

Through Geneva Healthcare, you can be a Support Worker. We offer a free training and job placement programme that prepares you for the role and ensures you have the necessary qualifications.

Soft Skills

  • Excellent communication skills: Clearly and effectively communicate with clients and colleagues is a must.
  • Ability to manage time effectively: Managing multiple tasks and appointments efficiently ensures clients get timely support.
  • Strong problem solving abilities: Quickly and effectively solving problems is key to high quality care.

Attributes

  • Empathy and compassion: Understanding and sharing the feelings of the people you are supporting helps build trust and rapport.
  • Patience and understanding: Patience and understanding help handle challenging situations gracefully, ensuring the ones we support feel heard and cared for.
  • Physical stamina: The role can sometimes be physically demanding, so good physical health is important for performing daily tasks.
A support worker helps an elderly man with medication management.

Why Become a Support Worker?

Pursuing a career as a support worker offers numerous benefits. There is a high demand for support workers in New Zealand, providing job security and ample opportunities for employment. The role is highly rewarding, offering the satisfaction of making a meaningful difference in people’s lives. Additionally, there are opportunities for career progression, with further training and specialisation available.

A support worker shares a cup of tea and conversation with an elderly woman.

Who Could You Work For?

Support workers can find employment with a variety of organisations:

  1. Healthcare Providers: such as Geneva Healthcare and Healthcare New Zealand, offering structured support environments.
  2. Community Service Organisations: providing a range of services within the community.
  3. Private Clients: Offering one-on-one care tailored to the requirements of an individual.

What Support Worker Roles Are Available Now?

For those interested finding current support worker vacancies, check out our Careers page which is frequently updated with the latest job opportunities here in New Zealand.

Testimonials From Our Support Workers

“I really enjoy working for Geneva. Thank you for giving me the opportunity to work for your company. I enjoy helping different people from all walks of life, and I intend to continue for as long as I am able.”

  • Virginia

 

“I just love caring for people, you really feel like you become part of the Client’s family.”

  • Raewyn

 

“I wouldn’t want to be anywhere else.”

  • Lisa-Ann

Support Worker FAQs

What is the application process like to become a support worker?

The application process typically involves submitting a resume, attending an interview, and undergoing a background check. Geneva Healthcare provides guidance throughout the process.

Is there opportunity for career progression as a support worker?

Yes, there are various opportunities for career progression. With additional training and experience, you can move into specialised roles or supervisory positions.

How do I know  if becoming a support worker is right for me?

If you have a passion for helping others, strong communication skills, and the ability to handle physically and emotionally demanding tasks, a career as a support worker might be right for you. Consider shadowing a support worker or volunteering in a care setting to gain insight into the role.

 

Our Stories

I wouldn’t want to be anywhere else.

LISA-ANN, GENEVA TEMP STAFF
More stories

I haven’t felt stressed once since I started working here.

ALEX, GENEVA TEMP STAFF
More stories

Get in touch with us

Have a question?
Send a message to Geneva’s friendly support team.

Untitled(Required)

If you prefer to call or email, our team is available 24 hours / 7 days: