Customer Support Coordinator

This is a permanent full time role (40 hours per week) based at our CBD office.

Who we are | Ko wai mātou

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

Why Us | He aha ai mātou?

• Subsidised health insurance
• Active social club
• A supportive orientation and training programme
• Flexible work environment
• Career development opportunities
• Option to recieve free flu vaccine
• Mentorship programme

About the role | He kōrero whakamārama mō tēnei tūranga

The Customer Support Coordinator provides urgent relief cover for Geneva Healthcare’s clients throughout NZ ensuring a perfect match with support workers to ensure the business runs smoothly.

The hours of work are Monday to Friday 8:30am – 5:30pm.

Responsibilities include but are not limited to:

• To manage all clients short notice cover with high quality and well trained staff
• Ensure that clients and support workers are communicated with in real time regarding shift/relief change
• Ensure all incidents are documented and managed to prevent serious complaints such as HDC
• Provide high level responsiveness to clients and Support Workers to minimise complaints and incidents
• Providing relief coordination support to the Client Management Team to cover both planned and unplanned leave

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Proven customer service experience in a high pressure environment
• Decision-making Skills – able to accurately assess customers’ needs and decide on appropriate action in a timely and professional manner
• Excellent communication skills
• A genuine interest to help others
• A well-developed ability to multitask
• Resilience to push through
• High performance in administrative tasks in line with team functions and areas of responsibilities
• Proven systems and logistical experience

If you enjoy working in a fast-paced environment and have excellent customer service, we would love to hear from you!

Applications Close | Te katinga o tēnei whai tūranga: 16th March 2024 – interviews may be held prior to applications closing.

Please note, all applicants require working rights in New Zealand.

For more information on what we do, please visit https://www.genevahealth.com